What's included?

• Receive alerts for key changes on your credit report, including if someone tries to apply for credit in your name
• Track your credit score over time with 12 credit reports per year (one per month)
• Take control with tips on how to improve and maintain a good credit score
• Up to $15,000 insurance with Identity Guard*
• Receive alerts if your personal information is found on the dark web. We can monitor:

   

  • Up to 5 bank accounts
  • Up to 8 credit/debit cards
  • Up to 5 email addresses
  • Up to 3 phone numbers
  • Up to 2 Medicare cards
  • Up to 2 passports
  • Up to 2 driver licences
  • Up to 2 international bank account numbers

FAQs

For more information about the cyber incident, please visit the Medibank website or ahm website. You can also visit IDCARE for further helpful information and precautionary steps to take.

• I was impacted by the Optus breach and already signed up for my free Equifax Protect subscription. Do I need to do anything?

  There is nothing further you need to do as you have already signed up for Equifax Protect and this is exactly the same service. Make sure to log in to your Equifax Protect account and enter your identity document details to activate your identity monitoring service. Our service will alert you if your personal details are found on the dark web.

• I signed up for an Equifax subscription in the days before I received my code. How can I get my free Equifax Protect subscription?

  You should cancel your existing Equifax subscription to avoid future charges. Click here for details on how to cancel.

  You must register again as a new customer to Equifax Protect using a DIFFERENT email address. Simply click the "Subscribe now" link above to get started and enter your unique code during the registration process. Please note: our system will not allow you to create a new account using the same email address used during your initial account registration.

• I have an existing Equifax account, where do I enter the code to get my complimentary subscription?

  If you are already an Equifax customer with an existing account, you will need to re-register for Equifax Protect using a DIFFERENT email address. Our system will not allow you to create another account using the same email address you originally signed up with. Simply click the "Subscribe now" link above to re-register, and enter your unique code during the registration process.

  Important: You should cancel your current Equifax subscription to avoid future charges. Click here for details on how to cancel.

• What features and benefits will I receive when I sign up to Equifax Protect?

  Equifax Protect is a credit monitoring and identity protection service that can help reduce the risk of identity theft. Most of the features of this service are listed on the page above. Or click here for more product information.