You can call us on 138 332 (select option 2).
You can use our online form here.
Forgotten your password? Need to change your payment details or email address?
If you have an account for Equifax credit reports and scores products (previously we called this suite of products Your Credit and Identity), find topics and tips to help manage your membership account here.
Change your annual subscription plan by upgrading or downgrading.Learn More
We are sorry you want to leave us! If you would like to cancel your annual subscription you can do so in one of two ways:
Please call us on 13 8332 (select option 2).
Go to https://www.equifax.com.au/contact. Complete the personal Contact us form, selecting 'Cancel my personal Equifax subscription plan' in the 'I would like to...' menu. Your subscription will be cancelled within one business day and confirmation sent to you by email.
If you cancel before your subscription period ends you are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For more information see our Your Credit and Identity Terms and Conditions.
What if I’ve forgotten my username or password?
Your username is the email address you used to sign up to the service. If you have forgotten your username please contact us or call us on 138 332.
If you have forgotten your password you can click on the Forgot Password link on the login screen for Your Credit and Identity member portal. You will need some identity information and answers to your security questions to reset your password.
How do I reset my password?