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If you cancel before your annual subscription period ends you are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For customers on a monthly subscription if you cancel your membership the membership fee for that month will not be refunded.

For more information please view the Your Credit and Identity Terms and Conditions.

Yes, you can. You are entitled to a free Credit Report from Equifax once a year, or in the following situations:

  • You’ve been denied credit. (You’ll need to request your Credit Report within 90 days of your application being declined.)

  • You have submitted a correction request and have been advised that information on your file has been corrected.
     

If you want a copy of your Equifax Credit Report but you don’t meet the criteria above, Equifax will happily supply one, but there may be a small charge involved. You have the option of either making a single payment for one report, or consider taking out an subscription plan from Equifax and having your Equifax Credit Report sent to you on a regular basis along with other features.

Score Tracker recalculates the credit scores of Equifax subscribers every month. If new information is added to your Equifax Credit Report or old information deleted from it, this is likely to raise or lower your Equifax Credit Score. Score Tracker lets Equifax subscribers remain informed about whether they are becoming more or less creditworthy. This can be useful information if, for instance, you are planning on applying for credit such as a home loan. 

On a desktop or laptop computer
Click the login button on the top right-hand corner of the homepage of the equifax.com.au website. This will open a ‘Select a Service’ drop-down menu. Choose ‘Your Credit and Identity’ from this menu. You’ll then need to type in your username and password to access the portal.

On a mobile or smartphone
Tap on the menu icon on the top right-hand corner of the homepage of the Equifax.com.au website. Press the login button and from the ‘Select a Service’ drop-down menu, select ‘Your Credit and Identity’. You will then need to type in your username and password to access the portal.

Your username is the email address you used to sign up to the Equifax Credit & Identity service. If you have forgotten your username please contact us or call us on 13 8332.

If you have forgotten your password you can click on the Forgot Password link on the login screen of the Equifax Credit and Identity portal. You will need some identity information and answers to your security questions to reset your password.

It is good security practice to regularly change your passwords. You can reset your password by using the Forgot Password link or via the My Account section in the Equifax Credit and Identity portal.

It is important your email address is up to date to receive the full benefits of your Equifax service, in particular any credit or identity alerts and regular product updates.

Please contact us or call us on 13 8332 to change your email address.

If you need to update the credit card details you use to pay for your Equifax subscription you can call our contact centre on 13 8332.

You can choose to opt out of marketing emails when you first sign up to the Equifax Credit and Identity service.

If you are an existing member you can opt out of receiving marketing emails by clicking the "unsubscribe" link in the footer of emails you receive, or by contacting us on 13 8332.

Yes. To upgrade your Equifax subscription simply log in to the Equifax Credit & Identity portal and select the product you wish to upgrade to.

Yes, you can do this by calling us on 13 8332.

We are sorry you want to leave us! If you would like to cancel your subscription you can do so in one of two ways:

Phone
Please call us on 13 8332 (select option 2)

Online
Complete the personal contact us form, selecting 'Cancel my personal Equifax subscription plan' in the 'I would like to...' menu. Your subscription will be cancelled within one business day and confirmation sent to you by email.

If you cancel before your annual subscription period ends you are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For customers on a monthly subscription if you cancel your membership the membership fee for that month will not be refunded.

For more information see our Your Credit and Identity Terms and Conditions.

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