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To view more details about your organisations credit enquiries, you must be a registered director or company secretary of the organisation. If you feel that the credit enquiries listed on your report are incorrect, you will need to first get a Business Credit File report.

To request this report, please enter your details at MyCreditFile.com.au.

If you have a dispute regarding your trade payment information, please email your enquiry to [email protected].

If you believe you have an error on your report, there are a few steps you can take to have it removed.

1. Contact the credit provider

If the error relates to a credit facility that you have or have applied for, you should contact the supplier or credit provider such as the bank, telco or utility company that the error relates to.

Your Equifax File Number used in disputes is located in the footer on the bottom line of your credit report.

Court actions are updated weekly and monthly, depending on the information provided by the court. This can be different depending on the different courts around Australia.

In the instance where you feel court information is still incorrectly listed on your file please use our corrections dispute form.

Please refer to our Privacy Policy for more information.

If you believe there is something incorrect on your organisation’s credit file, you will be required to provide specific details of the entries you are disputing, such as the date the entry was listed on your credit file, account/reference numbers and amounts. Please ensure you have the details of all dispute entries before proceeding with the submission of a correction request. If you do not have a current copy of your organisations credit report or the specific details of the disputed entries, you may not able to complete the correction request form.

There are a number of factors that go into making up a credit score. If you have defaulted on paying any invoices, have multiple credit enquiries in a short period of time, have any outstanding legal actions or have gone into external administration, then events such as these could result in a low credit score.

To find out more about what has affected your credit score, you can purchase a SwiftCheck report.

If you wish to submit a correction request with Equifax here's how it works:

1. Commercial correction request is received

The more information you can provide, the quicker we can investigate. If you are requesting on behalf of someone else, please also include the requester their details.