“The Equifax Engage Plus payment negotiation engine and customer portal has increased our overall collections while at the same time, improving customer satisfaction and substantially reducing staffing costs. It continues to be a game changer for our business.” Panthera Finance
From a centralised hub, multiple teams and departments can efficiently work in collaboration.Book a demo
The process of debt collection often involves more than one person, department or function. There might be a team of staff responsible for reaching out to debtors. A communications API for sending out messages. The legal department conducting recovery litigation. When multiple contributors are involved, often it's challenging to manage this workflow efficiently.
Equifax Engage Plus brings structure to this process and integrates with your existing software and debt management processes. From a centralised hub, multiple teams and departments can efficiently work in collaboration. Create automated workflows that can span anywhere from one to 365 days. Upload customer accounts in bulk and track all communications and payments.
Use our communication templates or design your own. The option of five communication channels, multilingual chat support, tailored debt repayment plans, and a customer self-service portal makes it easy to engage your customers in paying back their debt.
Access and share debtor account information across all stages of the collection cycle, from early days past due, through to the day the account is paid or referred to a debt collector.