How does Equifax’s corrections process work?

If you wish to submit a correction request with Equifax here's how it works:

1. Commercial correction request is received

The more information you can provide, the quicker we can investigate. If you are requesting on behalf of someone else, please also include the requester their details.

Important: By submitting your correction request you understand that the information you supply to us during the creation of this correction request, including your personal information, may also be disclosed to other interested parties in order to resolve your request for correction. This includes disclosure to the credit provider that has recorded an entry for which you are disputing the accuracy. This disclosure is in accordance with the Australian Privacy Principles (APPs).

2. Equifax investigates

Once we receive your correction request, we will provide you with written confirmation that it has been received. Our Customer Resolutions team will investigate your request within 30 days and provide a response to you in writing. We may, however, notify you that there is a delay and seek to extend this time if we have not concluded our investigation.

Note: Due to the high volume of requests our Customer Resolutions team deals with, they are unable to discuss the progress of your correction request with you over the phone.

3. Equifax contacts the credit provider

If necessary, we will contact the credit provider on your behalf to have them verify the accuracy, or otherwise, of the correction request submitted by you.

4. Equifax reviews the credit provider's response

Equifax will then review the information given by the credit provider or supplier and make amendments, if any, to the entry(ies) to your commercial credit report.

5. Equifax finalises the investigation

Once the correction has been completed, we will send you a written communication notifying you that the correction has been made. Equifax will also issue you with an updated copy of your commercial credit report. In addition Equifax will notify any recipients of your report within the three months prior to the correction being made, in accordance with its obligations under the Credit Reporting Code. Equifax will do this automatically at the time the correction is made. If the correction request received from you cannot be validated and a correction is not made, Equifax will write to you setting out in detail the outcome of its investigation and why the requested correction(s) were not made.