Elements of payroll information you manage are linked to the Equifax Verification Exchange system.
A smart verification solution
for
your clients
Providing proof of employment income documentation can be a manual and time-consuming process for you or your clients and their employees. By partnering with Equifax, you can provide your clients with access to the Equifax Verification Exchange® - an automated employment income verification solution.
Verification Exchange eliminates the need for you or your clients to manage requests from 3rd parties (organisations that are authorised to verify someone's employment income) who are accredited with us. We call these 3rd parties 'Verifiers'. Instead, the Verification Exchange or its support team will:
take all Verifier employment income verification queries on behalf of your clients;
obtain confirmation of the consent of a relevant employee or ex-employee; and
provide the Verifier with the relevant employment income information for that individual through a secure environment.
Our solution is consumer consent-driven and secure, using globally recognised standards in security and data management. This reduces the risk of your clients unknowingly providing personal information to Verifiers without an individual's consent.
HOW IT WORKS
STEP ONE
STEP TWO
When a Verifier (e.g. a bank or financial service provider) needs proof of employment or employment income for a consumer applicant, they contact the Verification Exchange to seek an employment income report.
STEP THREE
Once the identification credentials of the Verifier and consent of the employee / ex-employee are confirmed to us, the employment income report is generated.
STEP FOUR
The employment income report is then issued to the Verifier by secure transfer and the Verifier pays us for this service.
HOW TO SUPPORT YOUR CLIENTS
Once your client has the benefit of Verification Exchange, we provide you with the support and help to educate and inform your clients. We provide tailored webinars, data sheets and education packs you can use to welcome your clients to the Verification Exchange and explain the benefits and services they will receive free of charge.
Please contact Verification Exchange support team at 1300 598 889 to request a call back from an account manager to the discuss support options.
Employers can also visit the Verification Exchange website for more information on our employment income verifications. Our employer page provides your clients with all the information they need regarding the service, including information and instructions for their employees.
How to manage requests from Verifiers
If your client receives a request for proof of employment income from a Verifier (e.g. a bank or financial service provider), they can adapt and use our sample email to verifiers to explain the process for obtaining information from the Verification Exchange. If the request is redirected to you, you can also adapt and use that sample email to verifiers. There should be no need for you or your client to provide any other information to the Verifier (unless it insists its applicant go through a manual system).
SUPPORT AND RESOURCES
Visit the Verification Exchange website for more information on our employment income verifications.
YOUR OBLIGATIONS
We only provide verifications for employees and ex-employees whose data is available through the Verification Exchange and to Verifiers who have been accredited with us. If an individual disputes the content of a report, we can raise a data dispute and check the accuracy of the data we have supplied to the Verifier against the employer records. We will automatically block those records during a dispute period. If the individual still feels the employer's information is inaccurate, then they will need to take that up directly with your client without divulging any further information to us. For more information on how we collect, use and disclose personal information, read our Collection Statement.