Employee Data Dispute

We link directly to an employer’s payroll data. The quality of our service is contingent upon the quality of an employer’s records. An employer controls its records and is the only party that has authority to make changes to your employee record. We provide an outsourced employment income verification function. We don’t alter information. 

If the accuracy of a record is contended, we will automatically block the record while an employer confirms the record or rectifies any error. Once an employer updates its records, that updated information will feed back into our Verification Exchange service.

How do I raise a data dispute?

 You can contact the Verification Exchange support team at support.au.ve@equifax.com or 1300 598 889, provide the required identification information to pass our security checks.  Once we have verified your identity, we can raise a data dispute and check the accuracy of the data we have supplied to the 3rd party verifier against the records supplied by your employer.