Equifax

Legacy Credit and Identity Products

As of 13 August 2022, the products below will no longer be available to new customers.
For existing customers of these products, please see the details and features of each product in the table below.

Equifax ID Basic

$495per month
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Cancel any time* Equifax Credit Report x 1 (one per year) Credit AlertsRealtime identity monitoring alerts Identity Watch2Alerts to changes on your credit file Identity Guard Insurance3Up to $15,000 p/a insurance for identity theft

Equifax Premium

$995per month
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Cancel any time* Equifax Credit Report x 4 (quarterly) Credit AlertsRealtime identity monitoring alerts Monthly Equifax Credit ScoreMeasures your creditworthiness to lenders Top Credit Score Contributing FactorsWhat's influencing your score? Equifax Credit Score TrackerTrack changes to your score over time
MOST PROTECTION

Equifax Ultimate

$1495per month
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Cancel any time* Equifax Credit Report x 12 (monthly) Credit AlertsRealtime identity monitoring alerts Identity Watch2Alerts to changes on your credit file Identity Guard Insurance3Up to $15,000 p/a insurance for identity theft Monthly Equifax Credit ScoreMeasures your creditworthiness to lenders Top Credit Score Contributing FactorsWhat’s influencing your score? Equifax Credit Score TrackerTrack changes to your score over time
 
 
 
 
Cancel any time*
Equifax Credit Report
Credit AlertsAlerts to changes on your credit file
Identity Watch2Realtime identity monitoring alerts
Identity Guard Insurance3Up to $15,000 p/a insurance for identity theft

Monthly Equifax Credit ScoreMeasures your creditworthiness to lenders

Top Credit Score Contributing FactorsWhat’s influencing your score?

Equifax Credit Score TrackerTrack changes to your score over time


Price
 

Equifax
ID Basic

Protect your identity
 

1 per year

$495per month
Equifax
Premium

Track your creditworthiness
 

4 per year

$995per month
MOST PROTECTION
Equifax
Ultimate

Full credit and identity protection

12 per year

$1495per month

Questions regarding your subscription to superseded products:

I have a subscription to Equifax ID Basic/Ultimate/Premium but I can’t find any information on it.

As of 13 August 2022, Equifax ID Basic, Equifax Ultimate, and Equifax Premium will no longer be available for new customers. For existing customers of these products, please see the details and features of each product in the tables above.

Why is Equifax no longer offering my subscription?

At Equifax, we're always looking at ways to improve our services and better serve our customers. As a result, we've updated our existing subscription services to include new features and new names that better meet our customers needs.

What is the difference between my current subscription and the new plans?

See below for the key changes with the new products for your current subscription plan.

Equifax ID Basic

  • The new replacement subscription is called Equifax Identity Protect.
  • New features include:
    • Additional documentation for Identity Watch to include driver licence, international bank account number, and passport.
    • Document expiry alerts for up to x 2 passports and x 2 licences.
    • Secure key and luggage tags.

Equifax Premium

  • The new replacement subscription is called Equifax Credit Protect.
  • New features include:
    • One credit report each month (up from one each quarter).

Equifax Ultimate

  • The new replacement subscription is called Equifax Credit & Identity Protect.
  • New features include:
    • Additional documentation for Identity Watch to include driver licence, international bank account number, and passport.
    • Document expiry alerts for up to x 2 passports and x 2 licences.
    • Secure key and luggage tags.

To learn more about the new plans, visit https://www.equifax.com.au/personal.

How do I switch my subscription to Equifax Credit Protect, Identity Protect or Credit & Identity Protect?

Switching your subscription is easy. Simply log in to your Credit and Identity account, select 'Upgrades' from the left-hand navigation menu, and select which new subscription you'd like to switch to. This will take you directly to the checkout page where you can check your payment details before confirming the switch.

Please note that your payment details will be pre-populated on the checkout page. If you would like to change payment details, you'll need to go back to the Billing section under 'My Account' to update your details here first.

Can I still continue with my current subscription?

You can continue with your current subscription unless there are circumstances such as payment failure that will lead to the cancellation of your subscription.

If you are an Equifax ID Basic customer, you can re-subscribe via 'Upgrades'. Otherwise, you can upgrade your existing subscription to the new subscription services and take advantage of the new features at any time.

I currently have a subscription to Equifax ID Basic/Ultimate/Premium. Why wasn't my subscription automatically changed over to the new one?

We have not automatically updated existing subscriptions as the new subscriptions include new features and pricing.

If you would like to change over your subscription, you can do so by logging in to your Credit and Identity account. Simply click on 'Upgrades' from the left-hand navigation menu, and select which new subscription you'd like to switch to. This will take you directly to the checkout page. Please ensure your card details are up to date in 'My Account' before checking out, as you'll be unable to change your card details on the checkout page.

Once you have upgraded to one of the new plans, you will not be able to revert back to your current plan (being Equifax ID Basic, Equifax Premium or Equifax Ultimate).

*Cancellation can be requested at any time and will take effect at the end of the month in which you can cancel your subscription.

2Identity Watch monitors the following:
Equifax ID Basic: 1 bank account, 1 debit/credit card, 1 Medicare card, 1 email address, 1 phone number.
Equifax Ultimate: 5 bank accounts, 8 debit/credit cards, 2 Medicare cards, 2 email addresses, 3 phone numbers.

3Terms, conditions, exclusions and limitations apply. Click here to view the Identity Guard Insurance Policy Information Booklet.

You need to be 18 years of age and over to order a copy of your Equifax Credit Report. If you think you've been a victim of identity theft, you have the right under the Privacy Act to request a ban on your Equifax credit report.

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