If you believe someone has used your personal details to fraudulently obtain credit it is important to act immediately. This can be stressful and worrying; to help ease some of your concerns Equifax can help you by placing a ban on your Equifax credit file.

A ban on your credit file will prevent credit providers from accessing your credit report as part of a credit check. This helps to safeguard against anyone using your information to fraudulently take out credit in your name.

Credit Report Ban Topics

Help! I think my identity has been stolen

Steps to take if you think your identity has been stolen.

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What is identity theft and how does it happen?

Identity theft can happen to anyone. Find out the most common ways your identity can be stolen.

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What are credit report bans?

What does putting a ban on your credit report mean and how can it help?

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Ban my Equifax credit report

If you think you’ve been the victim of identity theft, placing a ban on your credit report can help prevent fraudulent credit applications in your name.

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Credit Report Ban Trending Questions

If you would like to place a ban on your Equifax credit report, please email us at banrequestAU@equifax.com and provide the following information:

  • Full name
  • Date of birth
  • Current address
  • Previous address
  • Drivers licence number
  • Reason for requesting the ban

The initial ban period is for 21 days, but can be extended upon your written request if there are reasonable grounds.

If you are concerned about your identity being stolen it is important that you place a ban on your credit report with each credit reporting body in Australia.

Learn more: Read our "How to place a ban on your credit report" fact sheet.

The OAIC also have a fact sheet on fraud and your credit report: https://www.oaic.gov.au/individuals/privacy-fact-sheets/credit-reporting/privacy-fact-sheet-37-fraud-and-your-credit-report