Contact us

Got questions about our products and services or how we might be able to assist you? Simply call us on 13 8332 (option 2) or complete the form below and one of our consultants will respond to you within 2-5 working days.

If you would like to update or make a correction to the information on your credit file, firstly contact the credit provider it relates to, otherwise visit our Corrections Portal.

Date of Birth *
E.g., 25/06/2024

Frequently Asked Questions

For the full details of what is included in our Identity Guard Insurance please review the Identity Guard Insurance Policy Information Booklet. A summary of items covered is included below:

These are the areas of cover we provide to certain members in the event their identity is stolen, with cover up to $15,000^:

  • Legal expenses
  • Lost wages
  • Outstanding fraudulent debts
  • Document product/application submissions to relevant parties
  • Key and/or lock replacement
  • Travel related expenses

^Terms, conditions, exclusions and limitations apply. See the Identity Guard Insurance Policy Information Booklet for details.

Equifax no longer offers annual subscription plans to new customers.

Terms, conditions, exclusions and limitations apply. See the Identity Guard Insurance Policy Information Booklet for details.

Equifax no longer offers annual subscription plans to new customers.

Terms, conditions, exclusions and limitations apply. See the Identity Guard Insurance Policy Information Booklet for details.

Equifax no longer offers annual subscription plans to new customers. We now offer new monthly subscription plans – Equifax Identity Protect, Equifax Credit Protect, and Equifax Credit and Identity Protect.

Existing customers with Equifax Basic, Equifax ID Basic, Equifax Plus, Equifax Premium and Equifax Ultimate can still access their subscription by logging into the secure portal.

You can also get your Equifax credit report for free here.

If you have an annual subscription for one of our Your Credit and Identity services and would like to switch to a monthly subscription you will need to cancel your existing membership and re-apply for one of the monthly subscription plans. Unfortunately this will mean any history in your Equifax Score Tracker for the Equifax Plus and Equifax Premium annual subscription plans will no longer appear.

Yes. You can contact Equifax to obtain a copy of your free Equifax credit report where:

  • Your credit application was declined. The request for a free credit file must be made within 90 days from the date your application was declined;
  • You have lodged a correction request and are advised that the information on your file has been corrected; or
  • You have not requested a copy of your free credit report in the last three months.

You can order a free copy of your credit file in the following ways:

  1. Click here to order online;
  2. Call us on 13 8332 and follow the prompt; or
  3. Mail your request to us at GPO Box 964, NORTH SYDNEY NSW 2059.

If you don’t meet the criteria for a free Equifax credit report you can get a once-off credit report for $6.95 (currently available for free).