Frequently Asked Questions

If you shop online or share your information on social media it is a good idea to take steps to help protect your personal information. We’ve got a great checklist, called ‘PROTECT' that you can follow to help protect yourself and your family from identity theft.


  • Reduce the risk of postal fraud by installing a secure mailbox.
  • Arrange for your mail to be held at the post office whenever you go away. If you are moving house, arrange for your mail to be forwarded and let companies such as banks, credit card and utility companies know your new address.
  • After you've read important documents and no longer need them, shred them before throwing them out.


  • Check your bank accounts each month and investigate any suspicious activity, such as small payments to unknown companies or people.


  • Don’t reveal passwords and personal identification information online, such as your birth date, full name, mother's maiden name or your phone number.
  • If you use social media sites like Facebook, make sure your privacy and security settings are updated so only ‘friends’ can access your page.


  • Regularly check your credit file and register for Equifax’s Credit Alert service, which notifies you when certain changes are made to your credit file.
  • Consider Identity Watch, Australia's only cyber monitoring service. If your personal information is found to be compromised online you will be alerted.


  • Shred paperwork containing personal information or account details, including bank and credit card statements, phone and energy bills.


  • Always use secure sites when paying for purchases or transferring money online.
  • Install security software and keep it updated to protect your computer from hackers, scammers and viruses.
  • Never open any attachments from unreliable sources, or unusual messages or files from people you don’t know.


Immediately inform your credit providers if you notice any suspicious activity in your financial accounts.

Via email. We will never put your personal details in the email – it will just be an alert asking you to quickly log in and see what is going on. And then we can work together on ways to stop your identity being compromised any further.

Beyond our welcome email – you will only receive an alert if your data is being compromised (read: found being traded illegally in online forums). We don’t know when crooks will be acting. That’s why we watch everything all the time.

Yep. If you are on the Gold plan (which covers 15 items) you can upgrade to the Platinum plan to get up to 26 items covered.

Your details are monitored 24/7. That means now. And now. And now … get the picture? If any information is found to be compromised we will send an alert straight away.

Once you have registered the personal information you would like monitored by Identity Watch it takes 12–24 hours for us to carry out the initial scan. We’ll send you an email after the first scan is done and let you know what we found.

Contact us

Got questions about our products and services or how we might be able to assist you? Simply complete the form below and one of our consultants will respond to you within 2-5 working days. Or request a call back.

If you would like to update or make a correction to the information on your credit file, firstly contact the credit provider it relates to, otherwise visit our Resolution Centre.

Date of Birth *
E.g., 19/02/2018
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