Consumer Credit Demand flat despite growth in Personal Loans and Buy Now, Pay Later
16th May 2022

Mortgage demand fell -4.6% in Q1 2022, marking the first decline in more than two years according to the latest Equifax Quarterly Consumer Credit Demand Index (Mar 2022).

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Without the right attributes in place, businesses will lose access to vital intelligence behind the ever-expanding data landscape.

“The information consumers generate will grow from 33 zettabytes in 2018 to 175 zettabytes by 2025 across the globe,” predicts market intelligence firm IDC. Along with an average growth of 27% per year from 2018 to 2025, IDC estimates that by 2025, “every connected person in the world on average will have a digital engagement over 4,900 times per day – that’s about one digital interaction every eighteen seconds.”

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The arrival of open banking and the growing value of data processing and analysis makes data collaboration within and among businesses more crucial than ever. Meaningful collaboration requires teams and industry partners to work together in real-time, sharing ideas, criticisms and understandings of the data they are all using.

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Marketers all over the world are evaluating their marketing spend. Some have hit the pause button. Others are trying to figure out how to proceed. Many are wondering where to find their traditional audiences online. Change is everywhere we look – not only in our daily lives but also in the way we search for and consume content. With change comes deep uncertainty, for both consumers and marketers, about the best way forward through the coronavirus pandemic and its aftermath.

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COVID-19 has pushed into the limelight the issue of large firms paying their small business suppliers late. But long before this pandemic, habitual late payment practices have challenged the cash flow of many a small business.

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Ready, set, go. Equifax data scientists around the globe sprung into action. The project was to investigate how to classify bank transaction data to make it more meaningful. Could it be categorised in a way that would enrich insights and help lenders better assess risk, ultimately improving customer experience? Competitors were furnished with raw unstructured transaction data from Spain and told to use advanced analytics and innovative techniques to solve this challenge.

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The escalation of credit issues under COVID-19 has introduced a new challenge to the hardship strategy of lenders. With a significant increase in the number of accounts requiring financial assistance, the ability to assist customers to better financial health has come under strain. Managing a large volume of customers – each with a different circumstance – lenders must find a way to ensure customers who need the most support are the ones to receive it.

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As lenders attempt to navigate through this period of enormous market uncertainty, Equifax will provide a series of regular analysis. Presenting a clear picture of the future for credit markets is challenging in the short term, we hope to provide some clarity on what trends are developing, what challenges are foreseeable, how you can assess the risks to your portfolios and make prudent changes to your risk management controls.

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Artificial Intelligence (AI) has taken centre stage during COVID-19, supplementing the work of scientific and medical experts in fighting this pandemic. There are many global examples of AI technologies solving problems across all stages of this crisis. An Australian-developed AI diagnostic tool, for example, is helping hospital staff around the world accurately detect COVID-19 and assist in its containment. An AI-powered research database developed in the US is enabling scientists to discover coronavirus vaccine and treatment literature resources at unprecedented speed. In the UK, University of Cambridge researchers are using AI to analyse patient information in order to predict the risk of COVID-19 patients developing more severe disease and needing respirator support. 

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We can't get together in all our usual places during COVID-19, so Australians are getting their social fix online. Being home-bound has strengthened our engagement with all things digital, which was already on the up-and-up before this pandemic.

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The COVID-19 pandemic has deepened the already complicated relationship Australian consumers have with data.

While Australians tend to be highly conscious of their data privacy, there is less resistance to the idea that data can be used as an asset to be traded for value. This value might take the form of a personal benefit, like a price reduction, or a societal benefit, like improving public health. Indeed, data is playing a crucial public health role in Australia’s fight against COVID-19, such as informing people where virus clusters are emerging and helping with contact tracing of those affected by the virus.

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