Login help

On a desktop or laptop computer
Click the login button on the top right-hand corner of the homepage of the equifax.com.au website. This will open a ‘Select a Service’ drop-down menu. Choose ‘Your Credit and Identity’ from this menu. You’ll then need to type in your username and password to access the portal.

On a mobile or smartphone
Tap on the menu icon on the top right-hand corner of the homepage of the Equifax.com.au website. Press the login button and from the ‘Select a Service’ drop-down menu, select ‘Your Credit and Identity’. You will then need to type in your username and password to access the portal.

Your username is the email address you used to sign up to the Equifax Credit & Identity service. If you have forgotten your username please contact us or call us on 13 8332.

If you have forgotten your password you can click on the Forgot Password link on the login screen of the Equifax Credit and Identity portal. You will need some identity information and answers to your security questions to reset your password.

It is good security practice to regularly change your passwords. You can reset your password by using the Forgot Password link or via the My Account section in the Equifax Credit and Identity portal.