• How will I receive an alert?

    Via email. We will never put your staff’s personal details in the email – it will just be an alert asking them to quickly log in and see what is going on. And then we can work together on ways to stop your identity being compromised any further.

  • How often will I receive cyber monitoring alerts?

    Beyond our welcome email – your staff will only receive an alert if their data is being compromised. We don’t know when crooks will be acting. That’s why we watch everything all the time.

  • Can I pay to monitor more items as part of my ID Basic service?

    No, there is a limit to the amount of items you can monitoring under the ID Basic service. For details on how many items you can monitor through the Identity Watch feature please see our Equifax ID Basic product page

  • How often do we get our details get monitored?

    Your staff details are monitored 24/7. If any information is found to be compromised we will send an alert straight away.

  • How long does it take once my company has entered my details for them to be monitored?

    Once your staff have registered the personal information you would like monitored by Identity Watch it takes 12–24 hours for us to carry out the initial scan. We’ll send your staff an email after the first scan is done and let you know what we found.

  • Does our business bank get notified if we get an Identity Watch alert?

    No. Only your staff will receive an email alert. Your staff then have to log on to the portal – see what’s happening – and start planning the next steps. If you want to take more proactive action, our 24/7 call centre on 138332 can take action on any compromised registered cards, phone numbers or passports. This is a different product to Identity Watch, it’s called Secure Sentinel, but it’s all part of the same family. Just register for it here if this interests you.

  • What should my company do if I get an Identity Watch alert?

    Don’t panic, we’re with you. Log on to the secure members portal and go to the ALERTS tab. We will provide you with the information we have about what has been found to be compromised, with advice on what to do next. Or just contact us. We are here to help.

  • How does Identity Watch work?

    Identity Watch is your ID protection and ID theft notification service.


    It can be offered to staff as a way of protecting them and their company information, which in turn protects the business. Individual staff sign up to the service rather than the company as a whole.


    All you need to do is organise your staff to provide us with the information you would like monitored, such as credit or debit card numbers, phone numbers and email addresses. We then store this information securely in our system and use tools such as web crawlers and forum extraction to locate possible compromised data online.

    If Identity Watch finds that your staff’s company identity information has been compromised, it will automatically send the staff member an email alert so they can take action straight away. We will also provide assistance on what steps to take to help your staff recover their identity with our Your Credit and Identity Guard Insurance.

  • What is the criminal process when a data breach happens?

    The Lifecycle of Stolen Information

  • How does a data breach happen?

    Data breaches can occur in a number of ways:

    • lost or stolen hardware including laptops, tablets, phones and removable storage devices, as well  as paper records containing personal information
    • storage devices being disposed of or returned to lease companies without the contents being erased. This can include hard disk drives and other digital storage media (integrated in other devices, for example, multifunction printers, or otherwise)
    • databases containing personal information being ‘hacked’ into or otherwise illegally accessed by individuals outside of the agency or organisation
    • employees accessing or disclosing personal information outside the requirements or authorisation of their employment
    • paper records stolen from insecure recycling or garbage bins
    • personal information mistakenly being provided to the wrong person, for example by sending details out to the wrong address, and an individual deceiving an agency or organisation into improperly releasing the personal information of another person

Further questions? Speak to an Equifax specialist.

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