What is a letter of authority (LOA)?
You must provide to us reasonable evidence that you have received from your client their written authority for you to act on their behalf to make a request for access to their credit report. Examples of such written evidence include:
- an appropriately worded document signed by your client, including by them using their e-signature via services like DocuSign; or
- a copy of an appropriately worded email from your client to you.
Please see sample template provided in the 'Sample template to authorise someone else to access your credit report' FAQ below as an example of such written authorisation.
What to include in a letter of authority
The information we require in a letter of authority is described below and a letter template has been provided.
Incomplete information may result in registration processing delays, or we may ask you to provide a new letter with the correct information.
How to write a letter of authority
The letter of authority must:
- Be dated
- Include your client's details (ie. Full Name, Date of Birth, Current Residential Address)
- Include the access seeker's details (Full Name of the person and organisation acting on behalf of the client)
- A statement that confirms consent from your client for you to act on their behalf to obtain a copy of their credit report