Harnessing AI for Efficiency, Risk, and Fraud Protection
29th Oct 2025

The rapid acceleration of Artificial Intelligence (AI) presents a transformative opportunity for credit management. A recent survey, conducted in partnership with AICM, confirms this forward-looking mindset across the credit management community.

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Overall consumer credit applications down -21.9% (vs December quarter 2019)

Credit card applications reduced by -31.7% (vs December quarter 2019) Personal loan applications dropped -28.1% (vs December quarter 2019) Buy now pay later applications trending down -1.5% (vs December quarter 2019) Auto loan applications decreased by -2.8% (vs December quarter 2019)

Mortgage applications increased by +19.3% (vs December quarter 2019).

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We all know how important it is to be able to explain and justify the basis for a credit decision. It’s not just lenders and regulators seeking greater explainability, but consumers too want the transparency of understanding why a loan was approved or denied.

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Want to rethink your understanding of risk analysis, learn how to close the consumer information gap left by the pandemic and find new, more nimble ways of working?

Hear from industry experts and thought leaders in Data & Analytics at Ignite Live 2021.

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Alternative data opens up a world of possibilities for more accurately determining creditworthiness. Where a person lives, where they dine out and how they spend their income…these are all data sources that have the potential to enhance traditional credit score models for improved assessment of financial reliability.

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Predictability, continuity and reliability are crucial prerequisites for successful credit scoring. Sound risk assessment decisions rely on credit score models that move with the times, evolving to reflect changes in consumer credit behaviour and improvements in risk prediction technology.

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Introducing regular, ongoing background screening of your employees can be a daunting prospect. As an employer or HR practitioner, you might be wondering "What if my employee refuses a background check? How do I know which employees to check? How often should screening occur?"

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The customer data collected by this leading Telco came from a variety of siloed sources. Although their marketing teams were using a campaign management platform (CMP) to produce, develop and distribute their digital campaigns, each team leveraged a different data set to the other. 

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Treasurer Frydenberg’s announcement on 25 September is about simplifying Australia’s credit framework.  As part of the proposed changes, APRA becomes the key regulator for home and personal lending with the intent of removing duplication by two regulators and freeing up the flow of credit, to help kick-start economic recovery.

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Queensland hardest hit in first wave lockdown with 9 of top 10 Mortgage Deferral hotspots.

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COVID-19 has fast-tracked existing shifts in Australian consumer retail behaviour, promising to change the marketing, distribution and selling of automobiles forever.

Auto retailers need to adapt now to a new reality because businesses waiting for stabilisation are taking a considerable risk, said KPMG National Leader of Motor Industry Services, Steven Bragg. Speaking at the recent Equifax Automotive Finance Forum, Mr Bragg said the auto industry was in crisis and in need of transformation before the pandemic even came along.

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