How do I get my free Equifax credit report?

Accessing your Equifax credit report is easy and it is free. You can request your credit report from Equifax in the following ways:

Free Equifax credit reports are delivered to you within 10 days.

You are entitled to a free credit report from Equifax once every 12 months or in the following situations:

  • You’ve been denied credit. In this case you need to make your request for a free credit file within 90 days from the date your application was declined;
  • You have submitted a correction request and have been advised that information on your file has been corrected.

When applying for your free Equifax credit report it is a good idea to have the following information at your fingertips:

  • Your full name;
  • Your date of birth;
  • Your driver's licence number;
  • Your current residential address;
  • Your previous addresses;
  • Your current employer or a previous employer;
  • Name of the organisation to which you last applied for credit.

Only you may request a copy of your own credit report. For security reasons, you will be asked to verify your identity prior to receiving a copy of your Equifax credit report.

Equifax also offers a range of subscription products where you can get your credit report, Equifax Score and features such as credit and identity monitoring. Find out more about our subscription plans.


Trending Questions


You can call us on 138 332 (select option 2).


You can use our online form here.

What if I’ve forgotten my username or password?

Your username is the email address you used to sign up to the service. If you have forgotten your username please contact us or call us on 138 332.

If you have forgotten your password you can click on the Forgot Password link on the login screen for Your Credit and Identity member portal. You will need some identity information and answers to your security questions to reset your password.

How do I reset my password?

It is good security practice to regularly change your passwords. You can reset your password by using the Forgot Password link on the login screen or within the My Account section of the portal.