How do I cancel my Equifax subscription?


We are sorry you want to leave us! If you would like to cancel your annual subscription you can do so in one of two ways: 


Please call us on 13 8332 (select option 2). 


Go to Complete the personal Contact us form, selecting 'Cancel my personal Equifax subscription plan' in the 'I would like to...' menu. Your subscription will be cancelled within one business day and confirmation sent to you by email.

If you cancel before your subscription period ends you are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For more information see our Your Credit and Identity Terms and Conditions.