How can I set up an eTrace account?

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To access eTrace, please call us on 1300 748 215 or apply online to set up an eTrace account.

Once approved, you will be provided with a username and password for the eTrace website so you can log in and start using the service straight away. You will be asked to accept the terms and conditions for eTrace, which are separate to Equifax.

Overview

Protect your access to credit to support cash flow

Do you run your own business or are you a director of a company? If so, it pays to understand what is on your business’ credit report.

Understanding your credit worthiness helps when you are looking to borrow capital to expand your business or set up or change trading terms with one of your suppliers.

Find out how lenders and suppliers view your business by understanding what is on your business' credit report.

Apply for credit with confidence

Getting a copy of your Business Credit File gives you a clear picture of what banks and other credit providers see about your business when you apply for credit.

Other benefits:

  1. Check your Business Credit File to see what lenders and suppliers see before applying for credit.
  2. Manage and improve your business’ credit file, including knowing who is checking on your business’ credit history and getting insights to help improve your profile.
  3. Protect your access to credit to support cash flow for new growth opportunities and reduce risk from fraud by detecting if any changes to your business’ credit history is out of the ordinary.

 

SwiftCheck Company Credit Report $9995 per report
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What's included?
This report combines ASIC records with information from our commercial credit bureau and is generated and delivered to you instantly.
  • Credit Score – a helpful, easy-to-read indicator representing the creditworthiness of a business.
  • Company credit information - defaults, court judgements and external administration (if applicable).
  • ASIC registered company information – including ABN/ACN, shareholders, registered address, date of incorporation.
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What should I do to protect me and my family from ID theft?

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If you shop online or share your information on social media it is a good idea to take steps to help protect your personal information. We’ve got a great checklist, called ‘PROTECT' that you can follow to help protect yourself and your family from identity theft.

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How will I receive an alert?

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Via email. We will never put your personal details in the email – it will just be an alert asking you to quickly log in and see what is going on. And then we can work together on ways to stop your identity being compromised any further.

How often will I receive cyber monitoring (Identity Watch) alerts?

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Beyond our welcome email – you will only receive a cyber monitoring alert if your data is being compromised (read: found being traded illegally in online forums). We don’t know when crooks will be acting. That’s why we watch everything all the time.

How often do my details get monitored as part of the Identity Watch feature?

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With Identity Watch, available in an Equifax ID Basic or Premium annual subscription, your details are monitored 24/7. That means now. And now. And now … get the picture? If any information is found to be compromised we will send an alert straight away.

How long does it take once I have entered my details for them to be monitored?

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Once you have registered the personal information you would like monitored by Identity Watch, available with an Equifax ID Basic or Premium subscription,  it takes 12–24 hours for us to carry out the initial scan. We’ll send you an email after the first scan is done and let you know what we found.

Does my bank get notified if I get an Identity Watch alert?

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No. Only you will receive an email alert. You then have to log on to your portal – see what’s happening – and start planning your next steps. 

Identity Watch is available with an Equifax ID Basic or Premium subscription.

How do I restore my identity with Your Credit and Identity Guard Insurance?

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Equifax’s Your Credit and Identity Guard Insurance* supports you if you’ve become a victim of identity fraud. This is feature is available with an Equifax Premium subscription.  It’ll help you with the cost of restoring your identity and reduce the impact and risk associated with loss and theft. It may also help minimise the stress and grief of restoring your identity and regaining control over your finances.

What should I do if I think my identity has been stolen?

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It can happen to anyone. Your information could be stolen online, you could lose your wallet or a company you trust could have a data breach.

If you think someone has stolen your identity, you should act immediately:

  • Check your statements for unauthorised transactions
  • Cancel your credit card(s)
  • Contact your bank
  • Change your email address(es)
  • Change passwords
  • File a police report
  • Place a ban on your credit report

Other steps to take include:

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