What role does a credit report play in the provision of credit? How do lenders use my credit report?

When you apply for credit, your credit report can be an important piece of information. Credit providers may use it, along with the information on your application form and their own lending criteria, to help them get a clear picture of your credit commitments and how likely you are to be able to make repayments on future credit.

Credit providers can include banks, financial institutions, phone and utility (electricity, gas and water) companies.

Your credit report may be considered as part of the information that can be used to determine whether you are approved for a particular credit card, loan, mortgage or service, and on what terms.

Learn more:

What should I do if I’ve been rejected for a loan?

If you have been denied credit it is best not to apply for credit again until you find out why. There are a number of factors that may result in an application for credit being refused including:

  • Level of income and savings to meet the loan repayments;
  • Number of other loans and other financial commitments you have;
  • How secure your employment is;
  • Details on your credit report which can include information such as previous bankruptcy, defaults, serious credit infringements, high number of credit applications and poor repayment history.

If you have been declined credit and the information on your credit report was a factor, the lender, phone or utility company will give you details of the credit reporting body they used.

If it was Equifax, the first step in understanding why your Equifax credit report has contributed to you being declined credit, is to obtain a free copy of your Equifax credit report. If you have been declined credit you are entitled obtain a free credit report if you apply within 90 days of being declined and provide evidence that a credit provider has declined your application for credit.

By getting a copy of your Equifax credit report you can better understand what information may have contributed to your application refusal. It is important to check your Equifax credit report regularly to ensure it is accurate.

Learn more: https://www.moneysmart.gov.au/borrowing-and-credit/borrowing-basics/loan-rejection

Trending Questions

If you believe there is incorrect or incomplete information on your Equifax credit report, it is important that you get this corrected. The information used to generate a credit report is provided by credit providers to Equifax, which include banks, phone and utility companies.

The most efficient way to correct information on an Equifax credit report is to speak directly with the credit provider that the error relates to, and ask that it be investigated and your credit report amended. We have a handy list of common creditor contacts. Alternatively, Equifax can investigate the subjected information via the Equifax Corrections Portal.

Find out more in our Corrections section.

Learn more: Read our "How to correct your credit report" fact sheet