FAQs

  • Why partner with Equifax?
    By teaming up with Equifax, your employees will have access to industry-leading services based on the largest consumer credit reporting bureau in Australia. With our Equifax Protect service, your employees can monitor their credit and identity profiles and reduce the risk of identity theft or financial loss.
  • How does Identity Watch/dark web monitoring work?

    Employees provide the information they would like monitored - such as credit or debit card numbers, phone numbers, and email addresses - via the online membership portal. We then securely store this information and use tools such as web crawlers and forum extraction programs to locate potentially compromised data online.

    If Identity Watch finds compromised personal information, you will automatically receive an email alert so you can take action straight away. Equifax will also provide you with further assistance and advice on the next steps.

  • How often do details get monitored as part of Identity Watch?
    With Identity Watch, your employees' personal details are monitored 24/7. They will receive immediate alerts if any of their registered personal information is compromised.
  • What is included in Identity Guard Insurance?

    Items covered in the event their identity is stolen, with cover up to $15,000*, may include:

    - Legal expenses
    - Lost wages
    - Outstanding fraudulent debts
    - Document product/application submissions to relevant parties
    - Key and/or lock replacement
    - Travel-related expenses

    * Terms, conditions, exclusions, and limitations apply. See the Identity Guard Insurance Policy Information Booklet for details.

  • What if an employee already has subscribed to an Equifax service?
    If they currently have or have previously had an Equifax service, they won't be able to register for free access online. In this instance, they can contact our Customer Care team on 13 83 32 and quote their unique code to activate the free service.