Site closures and/or government mandated curfews have impacted our call centre, we are currently experiencing a high volume of calls, as a result, there will be a longer hold time than usual.
We are continuing to process and respond to queries received via our website, and you can contact us via the channels below.
- To order a copy of free file report, please go to https://www.equifax.com.au/personal/products/credit-and-identity-products
- Lodge a correction about an incorrect entry on your credit report https://www.equifax.com.au/personal/resolution-centre
- To place a Ban request on your credit report www.equifax.com.au/ban
- Any questions about the content of your credit report, please refer to the help centre https://www.equifax.com.au/personal/help-centre
We are actively managing this situation to ensure we answer our consumer queries as quickly as possible, however there may be delays to our usual response times. Please accept our sincere apologies for any inconvenience caused.