Overview

Email addresses are routinely used for doing business online. With your company already capturing customer email information, using this information as a fraud detection tool allows for a fast, efficient customer service experience.

Email addresses are a unique global identifier and a highly predictive variable. People rarely change their email addresses, and each transaction using an email provides insight into customer behaviour.

Identify high-risk accounts

Email address metadata is rich with transaction history and can provide valuable insights when fuelled by active intelligence. The email risk search checks your customer’s email against a blacklist of known or highly suspicious email and phone data. You will get a predictive risk score for each email address, plus details of any risk and fraud signals.

Where to access

The email risk search is available via IDMatrix.

If you’re an IDMatrix customer, you can ‘switch on’ access to the email risk search. This means you will be able to perform an identity verification in parallel with the email risk search. Matched results will be incorporated into IDMatrix decisioning, in line with your business and compliance configuration.

Overview

At Equifax we are continually improving our product offering to ensure you have the tools you need to leverage the power of financial data. Equifax Affordability powered by Credit Sense is our most comprehensive affordability solution to date.

In addition to data capture, categorisation and analysis options (both off the shelf and custom built), we can offer instant decisioning tools that allow reliable and consistent bank transaction history analysis and decisioning support.

Your customers will experience an effortless and faster income and expense collection experience and you will receive fully analysed transaction history reports back to you within minutes.

Why is the Equifax Affordability powered by Credit Sense solution right for you?

• Access customer information quickly and accurately
• Comply with responsible lending regulations
• Reduce exposure to fraudulent activities
• Help retain customers

What are the benefits for you?

Digital transformation Improved Customer Experience through proactive engagement Less pressure on your customer to have information at the ready

Calculate affordability Better Customer Experience as you will be able to more quickly understand your customers financial position Better outcomes through fast, accurate and consistent financial assessment

Customer retention Higher likelihood of your customer remaining with you for the future Higher likelihood of reduced call times with less follow up required

We have a range of services available right now to provide you with advanced and comprehensive financial data insights.

• Report Services (including comprehensive customisation options):
  • Account Verification
  • Income Identification
  • Affordability Reporting
  • Commercial Reporting
• Data Services: we capture and structure your data into a meaningful format and return it to you for more effective interpretation and use.  

With Equifax Affordability powered by Credit Sense solutions, you’ll find everything to provide a seamless loan application process for your customers, creating a great customer experience.

Your financial decision making is about to get easier.

Talk to our team today

Overview

Verifying a tenant’s capacity to pay their rent doesn’t have to be time-consuming for you and tiresome for your customers. The Equifax Tenant Affordability Check provides speedy automated retrieval of customer bank transaction data. 

Your customers follow a link that enables the secure extraction of income, expenses, and past rental payment information from more than 70 financial institutions. Within minutes you can view the information you need to make a fast, informed decision about their financial strength. 

Streamline the process for determining rent affordability

Forty-five minutes of paperwork and repeated phone calls is the average time a property agent invests when manually assessing a customer’s ability to pay rent. 

With the Tenant Affordability Check, this financial verification process occurs remotely, in real-time. Data from your tenant’s disclosed bank accounts is captured and analysed for you, revealing monthly income and expenses summary, repayment reliability and rent to income ratio. 

This means no more customer friction from lengthy paperwork-heavy processes. Our technology supports both office and remote workers, eliminating the need for document-handling or in-person contact. Data is delivered directly to your existing applications via our rapid API connection. 

Overview

Expand your ability to make informed lending decisions by incorporating visa verification into your finance eligibility processes. A Visa Entitlement Verification Online (VEVO) check via IDMatrix discloses information about residency status and visa information that can help protect against the risk of customer default and application fraud. 

Easy access to a reliable data source

Our IDMatrix identity verification platform can quickly match an individual’s name, date of birth and passport number directly with the Department of Immigration and Border Protection Visa Entitlement Verification Online (VEVO) database. Find out the class and subclass of the visa held, residency status and expiry date. With 24/7 online access, you can submit this search anywhere, anytime and receive a result in seconds.

Overview

Businesses without access to timely data about deceased customers are vulnerable. They risk being defrauded by identity thieves. They can also incur reputational damage and unnecessary costs by trying to transact with or market to deceased customers.

Equifax can combine the Australian Death Check – Australia’s source of deceased-persons data – with identity, fraud and credit checks to help businesses and governments keep their customer databases up to date.

Efficiently identify deceased customers 

The Australian Death Check is now available via IDMatrix.

If you’re an IDMatrix customer, you have the ability to ‘switch on’ access to the Australian Death Check service. (This means you will be able to perform an identity verification in parallel with the Australian Death Check). Matched results will be incorporated into IDMatrix decisioning, in line with your business and compliance configuration.